gk11 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and gk11 ("gk11", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://gk11.io and associated mobile applications (collectively, the "Platform").

By accessing or using any part of the Platform — including browsing content, creating an account, making a deposit, or placing a bet — you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. Your continued use of the Platform after any amendment to these Terms constitutes acceptance of the revised version.

These Terms should be read together with gk11's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and gk11. In the event of any conflict between these Terms and any other policy document, these Terms shall take precedence unless expressly stated otherwise.

To be eligible to register and maintain an account with gk11, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 21 years of age. gk11 strictly prohibits access by minors. Age verification documents will be requested during the Know Your Customer (KYC) process, and accounts that fail age verification will be immediately suspended.
• You are accessing the Platform from a jurisdiction in which online betting and casino gaming is not prohibited by applicable law. It is your sole responsibility to determine whether your use of the Platform is lawful in your location.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party.
• You are not a current employee, contractor, or close family member of an employee of gk11 or any of its affiliated business partners, game providers, or payment processors.
• You have not previously been excluded, suspended, or banned from the gk11 platform, whether voluntarily through a self-exclusion request or by a decision of gk11's compliance team.
• You are not registered on any national gambling self-exclusion register applicable in your jurisdiction.

gk11 reserves the right to request documentary proof of eligibility at any time and to suspend or terminate any account that fails to provide satisfactory documentation within the timeframe requested.

3.1 Account Creation

To access real-money betting and casino services on gk11, you must register a personal account. During registration you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile number. Providing false or misleading information during registration is a material breach of these Terms.

3.2 One Account Policy

Each individual is permitted to hold only one active account on the gk11 Platform. The creation of duplicate or multiple accounts — whether using identical or different personal details — is strictly prohibited. Where duplicate accounts are identified, gk11 reserves the right to close all accounts associated with that individual, forfeit any remaining balances, and void any pending or settled bets placed from those accounts.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. gk11 will never contact you by any channel to request your password. If you suspect that your account has been accessed without authorisation, you must notify gk11's support team immediately via live chat or at [email protected].

3.4 Know Your Customer (KYC) Verification

gk11 is required to verify the identity of all account holders as part of its anti-money-laundering and responsible gaming obligations. KYC verification requires submission of a government-issued photo identification document (such as a National ID Card or passport) and, where requested, proof of address and proof of payment method ownership. Accounts that have not completed KYC verification may be restricted from withdrawing funds until verification is successfully completed.

4.1 Accepted Payment Methods

gk11 supports deposits and withdrawals via the following payment methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and select debit/credit cards. All transactions on the Platform are denominated in Bangladeshi Taka (৳). gk11 does not accept deposits or process withdrawals in foreign currencies.

4.2 Minimum and Maximum Transactions

Minimum and maximum deposit and withdrawal limits apply and may vary depending on the payment method selected. Current limits are displayed within the cashier section of your account dashboard. gk11 reserves the right to adjust these limits at any time, with reasonable notice provided to affected players.

4.3 Withdrawal Processing

All withdrawal requests are subject to identity verification prior to processing. Withdrawals will only be directed to a payment account registered in the name of the verified gk11 account holder. gk11 does not process withdrawals to third-party accounts under any circumstances. Standard withdrawal processing times are 15–30 minutes for bKash and Nagad during normal operational hours; processing times for other methods may vary.

4.4 Anti-Money Laundering

gk11 is committed to preventing the use of the Platform for money laundering or terrorist financing. The Platform operates strict anti-money-laundering (AML) controls. Deposits must be made from payment methods owned and registered by the account holder. Unusual transaction patterns may trigger additional verification requirements. gk11 reserves the right to report suspicious activity to relevant authorities in accordance with applicable law.

gk11 offers a range of bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, free bets, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh.

5.1 General Bonus Conditions

• All bonuses are subject to the specific wagering requirements, minimum odds conditions, and time limits specified at the point the offer is communicated to you.
• Bonus funds are held separately from real-money balances and will be applied to wagers only after all available real-money funds have been used, unless otherwise specified in the offer terms.
• Winnings generated from bonus funds cannot be withdrawn until the full wagering requirement attached to that bonus has been satisfied.
• gk11 reserves the right to withdraw any bonus offer, or to adjust the terms of an active offer, at any time. Bonuses that have already been credited and accepted prior to such adjustment will be honoured under the original terms.

5.2 Bonus Abuse

Systematic exploitation of bonus offers — including but not limited to coordinated multi-account bonus claiming, arbitrage betting designed solely to meet wagering requirements without genuine gaming intent, or any other practice gk11 reasonably determines to constitute bonus abuse — is prohibited. gk11 reserves the right to void bonuses and associated winnings and to restrict or close accounts in cases of suspected bonus abuse.

All sports and event bets placed on gk11 are subject to the specific rules applicable to the relevant sport or market, as published within the Platform. The following general rules apply to all betting activity on gk11:

• Bets are only valid once confirmed and a bet reference number has been issued. gk11 is not liable for bets that fail to register due to connectivity issues on the player's side.
• gk11 reserves the right to void any bet placed at odds that were published in error or that resulted from a technical fault affecting the odds-setting system.
• In the event of an event cancellation, suspension, or abandonment, bets will be settled in accordance with the rules specific to that sport and market as published on the Platform at the time of bet placement.
• Maximum payout limits apply per event, per day, and per account. Current maximum payout limits are published within the sportsbook section of the Platform.
• gk11 reserves the right to limit the maximum stake accepted from any individual player on any market at its sole discretion, without prior notice.
• Any bet that is found to have been placed in connection with match-fixing, spot-fixing, or any other form of sports corruption will be voided, and the matter may be referred to the relevant sporting authority and law enforcement.

Casino games available on gk11, including live dealer tables, slots, and specialty games, are provided by certified third-party game studios including Evolution Gaming, Pragmatic Play Live, Ezugi, Microgaming, NetEnt, Red Tiger, and Habanero. Each game is governed by its own individual game rules, which are accessible from within the game interface.

All casino games on the gk11 Platform use certified Random Number Generator (RNG) technology where applicable, ensuring that game outcomes are statistically random and independent of any previous result. Live dealer games are conducted by human dealers in real time and are subject to the physical outcomes of live game equipment (cards, wheels, dice) as captured on video.

Return to Player (RTP) percentages for each game are set by the respective game provider and are disclosed within the game information panel. gk11 does not modify RTPs set by its certified providers. Game malfunctions or disconnections during a casino game session will result in the voiding of the affected round; stakes will be returned to the player's account balance.

The following conduct is strictly prohibited on the gk11 Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to appropriate authorities:

• Registering or attempting to register more than one account.
• Providing false, inaccurate, or misleading information at registration or during any verification process.
• Using the Platform if you are under 21 years of age, or allowing any person under 21 to access or use your account.
• Using software, bots, scripts, or any automated system to interact with the Platform in a manner not intended for human players.
• Attempting to exploit software bugs, errors, or vulnerabilities in the Platform or any game to gain an unfair advantage.
• Colluding with other players in casino games, particularly live poker or live table games, to gain a statistical or strategic advantage.
• Engaging in any form of money laundering, including depositing funds from illegitimate sources or structuring transactions to avoid reporting thresholds.
• Placing bets on behalf of third parties, acting as an agent for undisclosed principals, or operating a betting syndicate without the express written permission of gk11.
• Engaging in abusive, threatening, or harassing behaviour toward gk11 staff, support agents, or other players via any communication channel.
• Attempting to access, reverse-engineer, copy, or distribute any proprietary technology, software, or data belonging to gk11 or its game providers.

gk11 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• The player has breached any provision of these Terms and Conditions.
• gk11 has reasonable grounds to suspect fraudulent, deceptive, or unlawful activity associated with the account.
• The account has failed to complete required KYC verification within the period specified by gk11.
• A self-exclusion request has been received from the account holder or from a legal representative acting on their behalf.
• gk11 is required to close the account by any regulatory, law enforcement, or court order.

Upon termination of an account for reasons attributable to player misconduct or breach of these Terms, gk11 reserves the right to withhold any remaining balance pending investigation. Where no misconduct is found, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to the player via their verified payment method within a reasonable timeframe.

Players may also voluntarily close their gk11 account at any time by contacting the support team via live chat. Voluntary closure requests will be processed within two business days.

gk11 provides the following responsible gaming tools to all account holders, accessible directly from the account dashboard without the need to contact support:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out of the Platform.
• Reality Checks: Receive periodic notifications during your gaming session reminding you of the time you have spent on the Platform.
• Cooling-Off Period: Temporarily suspend access to your account for a defined period (24 hours, 7 days, or 30 days) to take a break from gambling.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the gk11 Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

gk11 strongly encourages players who feel they may have a gambling problem to seek professional help. Please review our full Responsible Gaming policy page for further guidance, resources, and support contacts.

gk11 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account with gk11, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by gk11 is used solely for the purposes of account management, identity verification, payment processing, fraud prevention, responsible gaming compliance, and the provision and improvement of the Platform's services. gk11 does not sell personal data to third parties. Data may be shared with regulated third-party service providers (including payment processors, KYC verification partners, and certified game studios) where strictly necessary for the delivery of Platform services.

Players have the right to request access to, correction of, or deletion of their personal data held by gk11, subject to any legal obligations that require gk11 to retain such data. Data retention and deletion requests should be submitted to [email protected].

To the fullest extent permitted by applicable law, gk11 shall not be liable for any direct, indirect, incidental, consequential, or punitive loss or damage arising from your use of or inability to use the Platform, including but not limited to:

• Loss of funds resulting from technical failures, network interruptions, or Platform outages that are beyond gk11's reasonable control.
• Losses arising from the player's failure to maintain the security of their account credentials.
• Any delay in processing deposits or withdrawals caused by third-party payment providers.
• Losses arising from decisions made by the player in the course of betting or gaming activity on the Platform.
• Any inaccuracy or incompleteness in third-party data feeds used to generate live odds or game outcomes.

Nothing in these Terms shall limit gk11's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

The Platform and all content therein are provided on an "as is" and "as available" basis. gk11 makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. gk11 operates with a commitment to transparency and fair treatment of all players.

In the event of a dispute regarding a bet settlement, account decision, or any other matter, players are encouraged to first contact gk11's customer support team via live chat, which operates 24 hours a day, 7 days a week, with an average first response time of under five minutes. The support team will make every reasonable effort to resolve disputes promptly and fairly.

If a dispute cannot be resolved through the support channel, the player may escalate the matter in writing to [email protected], addressed for the attention of the Compliance Team. gk11 undertakes to respond to formal written complaints within five business days of receipt.

gk11 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, gk11 will notify registered players via email to the address on file and/or via a prominent in-platform notification.

The effective date of the current version of these Terms is stated at the top of this document. Players are responsible for reviewing these Terms periodically to remain informed of any changes. Continued use of the gk11 Platform following the effective date of any amendment constitutes the player's acceptance of the revised Terms.

If a player does not agree with any amendment to these Terms, they must cease using the Platform and may request account closure by contacting the support team at [email protected].

For any queries relating to these Terms and Conditions, account matters, responsible gaming tools, or any other aspect of the gk11 Platform, players may contact our support team through the following channels:

These Terms and Conditions were last reviewed and updated on 1 January 2026. They supersede all previous versions of the gk11 Terms and Conditions.